Q: What is the RFL Program?
A: Refills For Life is a program that allows you to exchange your used cartridges for refurbished ones..
Q: How much does the Unlimited Refill Forever service cost?
A: It is a one time fee of $19.95 and includes a replacement cartridge.
Q: How long does it take to get a filter back?
A: It can take as long as four weeks from when you ship your filter to us, but we always try to get orders out as quickly as possible.
Q: How do you know that I have an authorized RFL filter?
A: We don’t mark the filters, we track your participation in the program by your email and your name.
Q: How once I’m signed up, how do I use the program.
A: Order your exchange online and mail your used filter to us, when we receive it we’ll send you a like-new refurbished filter.
Q: Do I have to pay for shipping?
A: Yes, you always have to pay to ship it to us (about 3 bucks via postal service) and you have to pay for shipping from us to you (about five bucks) you can pay on the website or we’ll bill you via paypal when we receive the filter.
Q: What is a “like-new refurbished filter”?
A: We take a used filter and remove the cap and the used carbon. We wash the shell, put a new sticker on it and fill it with brand new carbon and a new cap. It has the exact functionality of a new filter.
Q: Is this a green program?
A: Yes, we are recycling everything except the cap we remove. Even the carbon we remove from your used filter is sent back to the manufacturer for their own recycling use.
Click here to join the RFL Program.